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FREQUENTLY ASKED QUESTIONS

Portada » FREQUENTLY ASKED QUESTIONS

WHAT IF I SEE A PRODUCT ON YOUR RRSS AND IT’S NOT IN THE ONLINE STORE?

It is probably a product of which we have few units, or it is very exclusive. But don’t worry, send us an email to hola@e-oliva.es.mialias.net and we’ll find a way for you to have it.

Why can’t I buy several units of the same product?

I’m sure we are low on stock of that product and you can only buy one unit. We recommend that you buy the one you are allowed to buy so you don’t run out of any, and write us a comment that you want more units, so we can let you know when we have new stock.

HOW MUCH SHIPPING COSTS WILL I PAY?

It depends on where the package is going. The postage within the peninsula is 7,00€. If you live on the islands or outside Spain, check the price of your shipping when you enter your address at checkout.

Are there any delivery charges for each product I buy? No, the delivery charges are per package.

No, the postage is per package shipped, whatever you buy. So if you are interested in several products, it is better to buy them in the same order, you will save money!

How long does it take for the package to arrive?

Shipments have a preparation time of 1-2 working days after payment has been made. After this, they will be shipped and you will have them in your hands in 48-72 hours (Spain) or 6-10 days (Europe). We cannot confirm an exact delivery date but we will try to keep as close as possible to this timeframe.

What if the product arrives damaged?

In the event that your purchase arrives defective due to improper transport, you must notify us as soon as possible with a clear picture and without having separated it from its packaging, so that we can proceed to offer you an immediate solution.

Can I return my purchase?

We want you to be very happy with your purchase, but in case you are not, we offer you the possibility of an exchange or refund in the form of a voucher within 10 days of delivery.

These are the most frequently asked questions by our customers. But you may have any other. Don’t worry, send us an email to hola@e-oliva.es.mialias.net or from the contact form and ask us anything you want! We will be happy to help you 🙂

Translated with www.DeepL.com/Translator (free version)

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